Saturday, November 6, 2010

This One is About Me

I know you've all been anxiously waiting for an update from Sabi, but this is the reality of starting a business - all the interesting stuff, you can't really blog about.  And all the uninteresting stuff?  Well there hasn't been an uninteresting day since I've gotten to Boulder.

But I did stumble upon an important lesson today, and although this is not strictly a "letter" to Oprah, it's something I learned from Sabi and I thought I'd share.


Change starts with me.

Although our official slogan is "Do what you do.", over the course of my time working with this start-up, I've adopted this motto as my own.  Sitting here and looking back over the month that I've been in Boulder, it's undeniable that Sabi has made unbelievable progress.  It still rocks my world every time I realize that the first location, our first location, is so close to being a done deal.  But thinking about what I actually did today for Sabi, what I did yesterday, and the day before that for that matter, I honestly don't think I've achieved all that much.  It's not that I spend my time staring at the wall.  Actually, I sometimes do after a long day of work.  But the point is the long day of work.  The bottom line is that it's absolutely surreal that the press release I'm writing matters.  Negotiating leases matter.  Finding investors matter.  Working on the financials matter.  Shaan, Trev, and Dan have that covered.  So how is it that I'm not just dragging the team down with my uselessness?

At night I dream about Sabi Sushi.  I imagine that walking into our restaurant would compel the same amount of wonderment as Willy Wonka's Chocolate Factory might.  Or Dr. Parnassus' Imaginarium.  Operations will run as smoothly as one of Rube Goldberg's machines.  In my dream I'm so proud of that, for being a part of that.  When I wake up I have to confront the nightmare that things might not work out.  More than that, I confront the idea that things might not work out because of me.  This is not a battle easily won.

One of the main hesitations that Sabi had when deliberating the pros and cons of inviting another person on to the team was whether I'd be able to handle the many "mini-crises" that come with risking everything for an idea.  They're right.  I'm an optimist, but I don't tend to believe that things will work out, I insist on it.  Language hasn't evolved to describe what I am, but "fanatic" comes close.  I'm hardwired to respond to problems by refusing to see them.  Ignorance is bliss, and if I can't see them, they can't find me.  I'm a drama queen, especially when something unpleasant shatters my bliss.  And because that doesn't happen often (my ability to filter is really something quite amazing)... Let's just say I don't handle the problem in the most graceful way possible.

The previous paragraph makes me sound like a maniac.  But there's one important difference between a maniac and me.  I have the ability to change.  Habits die hard, but rather than be fanatical about everything in my life being perfect, I focus that energy in refusing to let bad news stop me from putting one foot in front of the other.  I maintain a cheery outlook in the face of adversity.  I use my drama to fuel my creativity.  And while the effect this has on my life isn't instantaneous, I feel the change in myself immediately.  And by drawing the focus inward, I stop obsessing about what everyone else is doing.

Everyday I wake up, I remember change starts with me, and I remember that what everyone else is doing can't stop me from continuing to make positive change in my life.  And so, the helplessness of the nightmare subsides and I restore my sense of control over what happens to me, to my relationships, and to Sabi.  My press release matters because it matters so much to me that I'm going to do an amazing job of writing it.  And while they might be working on projects that yield immediate results, I'm working on building the foundation for the future.  Everything matters, and change starts with me.

And to make this post less like a long-winded personal revelation, a short letter to Oprah:

Dear Oprah,


As a friend so kindly decided to rub in my face the other day (with this article), I know I'm not even on your radar yet.  But I'm not disappointed.  Because disappointment signals that I've given up.  I'm not done trying.


Sincerely,
Isabelle

Do what you do.

Thursday, September 30, 2010

What can Sabi do to Make a Difference?

Compete in Flying Asian Carp catching tournaments:


The Flying Asian Carp are wreaking havoc on the U.S. ecosystem.  They've already infested the waters of Lake Michigan, and are threatening to spread.

Huge problem + Exhilirating bow and arrow hunting = Not a bad idea.    

Flying Asian Carp roll?  

Monday, September 27, 2010

Oh hello!

I've been separated from the bulk of the SABI team for the past month, living in the lush and beautiful Fremont, California (those who have been here will appreciate the irony of that statement), living the dream in my childhood home.  While Shaan, Trevor, and Dan have been roaming the streets of Boulder, Denver, Durham, and even Hangzhou, China, meeting scores of amazing people and discovering new places, my now permanently asleep rear has been firmly planted in this chair, and my overstimulated eyeballs are about to explode from laptop radiation.  This is not the adventure filled life I imagined when I decided to embark on this mission to turn SABI into a success story that would reverberate through the ages.  I'm broke and have more bills on the way because a driver reversed into my car that she claimed "wasn't there" when she looked.  The most exciting thing I've done this month?  I've taken to knitting.  So you'll understand why I haven't had very much inspiration for this blog, and why I've taken a long reprieve from posting.

So life popped my bubble of naivety and handed me a giant truckload of lemons. And today, I've finally decided to pick myself up by my bootstraps, get my head out of the clouds, paint them silver, and make some mf amazing lemonade. 

Thus far my posts have revolved around the revolutionary potential of SABI, or its potential to make a real difference in our cultural landscape by shifting perspectives.  But over the course of the past few weeks, I, along with the restaurant, have begun to sing a more realistic tune.  I've come to understand that not everything will automatically fall into place, that the universe is not always on SABI's (or my) side, and that almost everything is out of our control.  So while the idea that SABI could start a revolution is noble indeed, it's our immediate environment that we can control, and that's where our focus should be.  Lofty ideals are great, but as the saying goes - it's the little things that make a true difference.  And some of the most powerful differences we can make is on the people immediately surrounding us.  Philip Yi demonstrates this every day within the walls of his restaurant, Sushi Central.

It's not very big, and it certainly doesn't hold a candle in terms of decor to some of the fancier Japanese restaurants in Los Angeles.  And if it were true that the restaurant business depends completely on "location, location, location", then Sushi Central would go out of business within the week.  But clearly there's more to it than that for Sushi Central boasts not only some of the most loyal customers, but employees as well. 

When you walk into the restaurant, you distinctly get the feeling that someone, or several someones, really care about this place.  Why?  Maybe it's Philip's booming voice welcoming you to his fine establishment.  Maybe it's the charming placement of a giant gong in the middle of the floor.  Maybe it's how unabashedly open the kitchen is, allowing you to see how carefully the chefs prepare all sorts of delectable fish for your enjoyment.  Mostly, it's the fact that Philip is there every day, taking the time to converse with and get to know every one that walks into his restaurant.  Shaan wrote about one instance of this on the Sabi Sushi Blog a while back that serves as a perfect demonstration of this.

People can tell when you genuinely love something.  And that love is infectious.  This is, in my mind, without a doubt true.  There's a bigger difference between an effort of 100% and 101% than just one percentage point.  Philips extra effort at connecting and helping people who come into his life is without a doubt the reason why his little restaurant has survived the recession when so many others went out of business, and why Sushi Central has even earned a celebrity following.  He doesn't believe in coupons, or discounts, or sales, or any sort of price cutting technique of attracting sales.  He tried it once, experienced a huge increase in traffic, and vowed never to do it again.  Because he loved his restaurant too much to sell out and cheapen the value of what he offers.

Luckily for SABI, this man has agreed to guide us to success.  Because we definitely will take a page out of his book and realize that what SABI will offer is more than just an out-of-this-world delicious custom-made freshly rolled sushi roll.  There's a term gaining popularity among foodies as the 5th basic building block of taste called umami.  A word of Japanese origin, it describes the "good taste", or as I like to put it, the "oomph" that takes food from good to amazing.  SABI will offer umami both in our food and in life.  Come in and let the good times roll.

Saturday, August 14, 2010

Roadtrip U.S.A. 2010

Did you think I had disappeared for good?  Think again.  I've just been traveling up and down the coast of beautiful California, meeting new people and searching for more inspiration.  Please bear with me through the silence because I do not want to fill it with glib drivel.

As a master of sushi... and apparently of life as well, said, "The true art of conversation isn't being able to fill the silence, it's actually listening."  Thank you Philip, I will take that to heart.

For those of you who follow the Sabi Sushi blog, you'd know that Shaan Puri is currently in Los Angeles working under Philip Yi at Sushi Central so that he can take the standard of excellence that Philip sets for his own restaurant, and apply it to SABI.  What you don't know, is that I am here too, behind the scenes.  Watching and learning.

I arrived in Los Angeles after a long 6 hour drive, one spent multitasking between making my poor carsick dog less terrified of being in the car and trying not to fall asleep at the wheel.  Despite being exhausted and cranky, I decided to make my way to Sushi Central to pick Shaan up and reconnect after almost a month of communicating through only computers and phones.  As I pulled into a parking spot - actually diagonally into two parking spots - I saw Shaan conversing with a very serious looking man.  I honked to get their attention.  Shaan looks up confused, and the man glares at me.  Slowly I realize that I recognize him - it's Phil, and I've already made a bad impression.  Crap.

When Shaan finally gets into the car, I try to hightail it out of there, and got pulled over the first time ever.  I put my head in my hands (after I pull over.  Safely, of course.) when I saw the flashing red and blue, and hear the angry shriek of the siren.  I realized that Philip must've seen my crazy asian woman driving.  Confound it.  Strike two.  This guy will never like me.  And I'm about to get a ticket.  And it dawns on me, that I had left my driver's license at home.  Ever been at rock bottom?  That's where I was my first night in L.A.

But by some stroke of crazy luck, the police officer doesn't nail me to the wall for the billion traffic violations I committed by simply pulling out of the Sushi Central lot.  And just rolls his eyes at the fact that I zero documentation on me whatsoever.

If I didn't know it before, I know it now.  I am one lucky MFer.

But more importantly, I learned a few things.

1.  Driving really is both physically and mentally exhausting.  And after a long drive, when you reach your destination, don't try to venture out again.

2.  No matter how fastidiously you try to take precautions and avoid mishaps, sometimes the bad will find you.  Life is about turning the bad into lessons, and moving on.  And you can always move on.  Even from rock bottom.

3.  Impressions are just that, impressions.  It's important to give second chances, to look deeper.  I am not just a crazy asian woman driver.

4.  But at the end of the day, Phil's opinion of me is, as he says, none of my business.  I'll live even if he hates me.  (Which he doesnt... I don't think.  Hopefully, I've redeemed myself after that first night's mishap.) 

And the same can be applied to SABI.  No matter how many people we encounter on the way that scoff at our idea, or who express skepticism at our abilities, we will simply shrug it off, because their opinions are none of our business, unless they want to be part of our business.

More on Phil, and Steve Ells part 2, to come.

Thursday, August 5, 2010

Part I of Learning from Ells: Simplicity is beautiful

Back in January this year, Oprah met with Steve Ells (founder of Chipotle) who not only paved the way as one of the first fast casual restaurant chains, but through their contribution to the growing conversation on naturally-sourced food.  Moreover, his restaurant chain made the breakthrough discovery that fast food does not have to be thought of as, "cheap, highly processed, not good for you... not good quality".

Thank you Steve Ells, that's rightfully forward thinking of you.

For Chipotle's monumental success (more than 1000 restaurants today since their first Denver location in 1993), for their commitment to using "everything fresh" to "serve food with a conscience", and for generally thinking out of the box and revolutionizing food culture, Oprah invited Ells to be featured in her "Food 101" episode.  And even though Oprah clearly isn't a fast food type of gal, she exclaimed that she might just have to stop in to try Chipotle's brand of "fast food".

I hope you did Oprah, because Chipotle is really on to something.

It's true.  Not all fast food should be associated with "fast food".  SABI Sushi takes what Chipotle made famous and raises the bar.  Afterall, what's more fresh than fresh fish?  For some time now, sushi has been growing in recognition for its role as a lighter, healthier alternative to some of the greasier, heavier fare on the market.  Naturally low in fat, nutritiously balanced, and flavorful, sushi has the means to provide a delicious path to smarter eating.

But limitations imposed by slow service and expense stood in the way of sushi reaching its full potential.  The vast majority of traditional Japanese restaurants can wrack up huge expenses in order to provide the kaleidoscope of types of fish available on their menus.  Expenses that trickle down to the customer.  And the time-consuming process of preparing the fish for sashimi, or sushi, or nigiri, or hand rolls... they're time-consuming on the customer end as well.

There had to be a better way.  So SABI looked to the strengths demonstrated by the Chipotle model to step outside of these limitations and think outside the box.  Ells had a valuable lesson: while options are the key to broad appeal, simplicity is the key to broad satisfaction.  Applying it to the sushi tradition, already notable for being clean in product, preparation, and presentation was naturally... simple.  In the chaos of the technology age where we are bombarded with information to process and difficult decisions to make, we could use a little structure.  Keep the menu simple, so we can maintain a high standard of quality, so we can stay fresh and delicious, so that we can save you money, and so we can save you time.  It's just the cherry on top that sabi itself means elegant simplicity.

And here's something else: simplifying our inventories simplifies bookkeeping, which allows SABI to direct attentions to more important issues, such as doing that little something extra (both in our restaurants and our local communities) to make the SABI experience mean something more.

"Service with a smile"?  Of course, but let's not forget it's your smiles that really count.

Tuesday, July 27, 2010

Oprah = Octomom?

Just yesterday, I tuned into late night Oprah.  Oprah, as expected, was her elegant self, perfectly coiffed, beautifully made up, and was surrounded in her usual aura of magnetism.  I thought to myself, what a legend.  Oprah truly is a standard of excellence, only the best, the brightest, the most deserving, are graced with the opportunity to share their story on her iconic stage.

But then the show panned to a montage of a day in Nadya "Octomom" Suleman's life.  She was griping about the trials and tribulations that come with being a side show reality TV mom.  How difficult it is to walk the line between keeping her "audience" interested and keeping the paparazzi at bay.  And as Suleman cried about how tough her life is with eight children and how indignant she was at rumors that she had her face "touched up" to look like Angelina Jolie, I found myself too distracted to continue watching...

How on earth did Octomom convince Oprah to give her a show?

So I googled it, and this is what I found:

"After 14 months of being portrayed in the media as "Octomom"—not Nadya—she decided to send Oprah a letter. "Thus far, the media has depicted a completely false picture of who I am. The trial I've been put through has forced me to see my true self—something I have avoided most of my life. I have been compelled to dig deep inside and pull out strengths I never knew I possessed in order to protect my family. I am not a victim. I do not blame anyone for the circumstances of my life.

Oprah says she had never spoken with Nadya before that letter. "I had reservations about putting myself in this whole media swirl that seems to always surround her," she says. "But I reconsidered after reading this letter from her. And she says she wants the world to see her for who she really is." "

She wrote Oprah a letter.  And Oprah listened.  To Octomom.  Is this really what captures the minds of America?  Do we want to hear Suleman whine about the position she's in?  If Nadya Suleman was able to convince Oprah of her worth in a letter, surely SABI can too?

Now I don't want to come off as insensitive.  But I do believe that you reap what you sow.  I do believe that those that turn their lives around and work their way up from rags to riches deserve everyone's utmost respect.  I do believe that women have the right to do with their bodies what they wish.  But I do believe that there is a ethical line that you do not cross.  There's a difference between self-fulfillment and being selfish.  I'm not against celebrity or the entertainment industry (not entirely anyway).  There are certainly individuals that should be commended for their ability to carry themselves with grace, dignity, and remarkable patience in the face of blood-thirsty paparazzi.  For them, fame seems to come second to their talent.  But then there are some "celebrities" that seem to only have talent for generating press.  Time and time again, we see more examples of this exploitation of media sensationalism, and like a gruesome accident, we can't turn away.  I'm happy to leave these people to their choices.  But I would like to emphasize how it is absolutely a choice.  They chose to chase fame, and thus everything that comes with it.  It only bothers me to hear them cry about it like they had no idea.  I made the choice to risk homelessness and disappointment in pursuit of my dream, and it's my responsibility to deal with the consequences.  And as my friends and I learned after watching Jumper (quality entertainment from the entertainment industry), there are always consequences.

So many consequences, when it comes to Octomom... Is this her showing what she's really like?

I recently met up with my mother's long-time friend, and during our conversation I mentioned the project I had to get SABI to Oprah.  She warned me that Oprah was losing her appeal, that somehow she's losing touch with what really matters to people.  I defended Oprah, saying that Oprah had worked so hard over the years to build her legacy and that, just like Alan Greenspan, her credibility within her domain of expertise will never die.  But seeing this show only reinforced the point, and truly troubled me.

So here's my heartfelt plea to Oprah:

The reason for my dream to get SABI onto your show, is because of my belief that with your help, SABI's story can reach out and touch people's lives.  The underlying message of your show has, to me, always been that within all of us is the power to make a difference, to lend a helping hand, to make the world just a little bit brighter.  And this, I have taken to heart.  To me, success is being able to change someone's life for the better.  I believe that your show still revolves around this fundamental ideal, but over time, the message has weakened.  Perhaps this is because of the environment we live in today, where the only stories that seem to capture the most attention are those where people have ceased to care about the impact of their actions.  But the reason that I write to you today is to remind you that if you dig a little deeper, you'll find a wealth of individuals who commit their lives to making dreams come true for themselves, and for the people around them.  These are the people who deserve your attention.  The people who uphold the timeless ideals that take your show from good to exceptional.

People, like my partners at SABI.  And it would mean the world to me to be able to use this amazing opportunity I have been blessed with to inspire others to find their SABI

My dream means nothing if your show stops being meaningful to people.  So regardless of whether SABI ever makes it onto the show, please remember what truly matters to your audience.  Continue to fill your stage with stories of inspiration, of beauty, and of determination.  In today's cultural landscape of glib reality TV, natural disasters, dire economic forecasts, and cheating spouses, let your show continue to stand for something better and mean something more.  Help heal America.  Let your stories be about excellence that we can all look up to.

And because I love my job, believe in my cause so much, and can't help but be biased: let it be SABI that makes waves on your stage, and not Octomom.

All the best,

Isabelle

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Only YOU can help us get on Oprah. Click here to find out how!

Saturday, July 24, 2010

Interview Inspiration

I know it's been a few days since I last posted something.  My apologies, but I've been working very hard on getting all my stuff together so that I can make the move to SABI's as of yet undisclosed future first location!

To keep you all engaged, here's a quip I transcribed from one of my very first interviews with the founders of SABI Sushi:

"T: Yeah, exactly.  There’s always a reason to not do something, but you can always talk, you know?  And starting your own business is hard.  But in hard situations like this you find out who you really are, you know?  You’re like, “What am I made of?  Can I handle this?  Can I be homeless for three months?  Can I live out of our car?  Can we – can our friendship last, like, creating this business?”

People…. first of all, people have said, “You can’t create a business.  You guys will never be able to do it; you have no experience.”  So we got experience, like from Phillip.  Then they were saying, “Well, you guys… the friendship will, like, die.  Someone will fall off the team.  Something will happen.  You guys will definitely break up, you can’t work with three people.”  And we’ll see what happens, but like… just all of these things are-

I: -Still going strong?

T: Oh, absolutely.  Absolutely. Like… I don’t know, I just love it.  Like, everything is hard, you know?  The harder things are, the better it is when it works."

New post very soon.

Love,

Isabelle